We understand that buying a used car can be an intimidating process for some. That is why all of our cars come with a warranty, to reassure you that we are looking after you long after your drive off the forecourt.
Despite our commitment to extensive checks and the highest possible standards of preparation, sometimes things can go wrong with used cars.
Should the unforeseen happen, we want our customers to have the peace of mind that they will be well taken care of.
That is why we have partnered with RAC Warranties to provide you with an excellent warranty package.
Frequently Asked Questions
Can I use my local garage, or does it have to be RAC Approved?
We would always recommend contacting the dealer you purchased the vehicle from to diagnose the problem. If your dealer doesn’t have repair facilities, we recommend that you go to an RAC Approved Garage for your warranty claim. Find your local RAC Approved Garage here.
You can choose to use a main dealer or garage that isn’t RAC approved, however they may ask you to pay for repairs upfront and claim them back afterwards. It may also cost you more due to higher labour rates or use of original manufactured parts.
Please refer to your warranty terms and conditions for your specific coverage details for both labour rates and parts.
Does my warranty cover a hire car?
Some RAC warranties cover hire car costs of up £50 per day for 7 days in the event of a valid claim. But please check your terms and conditions to see if you’re covered.
Does my warranty cover recovery?
This depends on which cover level you have. Please check your terms and conditions, in the section called ‘What the plan provides – Maintenance’.
What details does the garage need from me?
To register a claim your repairer will need:
- Your vehicle registration number
- The full name, address, and postcode of the warranty holder
How long does it take to make a claim?
Once your garage has inspected your vehicle, they’ll register your claim with us over the phone or online. We can approve most claims as soon as we receive this information from your garage. If your claim is more complex, we may need to see photos of damaged parts and more detailed feedback from the garage.
Will I have to pay anything?
That depends on your warranty cover level. For example, some RAC warranties don’t cover costs likes diagnostics. Please check your terms and conditions to see what you’re covered for.
It also depends on which repairer you take your vehicle to. If you don’t take your car to an RAC Approved Garage you may also be responsible for some aspects of the parts and labour costs. Again, please check your terms and conditions for more information.
Is diagnostics covered on my warranty?
Some of our warranty plans do not cover Diagnostic costs and therefore we recommend that you refer to your warranty terms and conditions.
Is my warranty transferable to another person?
Yes, this is possible. Please check your warranty terms and conditions, in the section called “Transferring your plan”.
How do I make a change to my warranty?
Call 0330 100 3728 and select the option to make an amendment to your policy.
What happens at the end of my plan?
If you're still eligible for an extended warranty you will receive a communication 30 days before your current plan is about to expire. This communication will provide details of the options available to you.
If you do not receive a communication, we would advise you contact your Selling Dealer to see if they’re able to offer you another warranty plan.
What happens if the garage asks me to pay for the repairs?
If you’re asked or required to pay for repairs that are covered under your warranty plan from your own funds and you wish to reclaim the cost of repairs, please ensure the repairer addresses the invoice to: “TWG IOM c/o Your Name of Your Address” so that we can arrange reimbursement.
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